Privacy

This page explains how Dawson House handles personal information submitted through this website — principally through the contact form and any subsequent communications.

We collect only what is necessary to understand and respond to the situation you have described. We do not collect data for marketing, do not sell data, and do not share it with third parties except where necessary to provide the service you have requested.

When you use the contact form, we collect your name, email address, and the information you provide about your situation. You may also indicate your role in the situation and the stage it has reached.

If you contact us directly by email, we collect the information contained in that communication.

We do not use tracking tools, advertising technologies, or analytics that collect personal data.

The information you provide is used to assess whether we can assist with the situation described, and to respond to your enquiry.

If we proceed to provide services, the information forms the basis of that work. It is not used for any other purpose.

Where you make an enquiry, we process your information on the basis of legitimate interests — specifically, the interest in being able to assess and respond to the enquiry you have made.

Where we proceed to provide services, processing is based on the steps necessary to perform the agreement between us.

Information submitted through the contact form is received and stored securely. We take reasonable steps to protect the information we hold from unauthorised access or disclosure.

We do not transfer personal data outside the UK or European Economic Area without appropriate safeguards in place.

We retain personal information only for as long as it is necessary for the purpose for which it was collected.

Where an enquiry does not proceed to a matter, information is kept for a reasonable period to allow us to respond to any follow-up, and then deleted. Where a matter proceeds, information is retained for the duration of that matter and for a reasonable period thereafter.

Under UK data protection law, you have the right to access the personal information we hold about you, to request correction of inaccurate information, and to request deletion where we no longer have a lawful basis to retain it.

You also have the right to object to processing based on legitimate interests, and to make a complaint to the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully. The ICO can be reached at ico.org.uk.

To exercise any of these rights, or to ask a question about how your information is handled, please use the contact page.

This website does not use analytics, advertising, or tracking cookies. The only cookies that may be set are those strictly necessary for the website to function.

You can control cookie settings through your browser. Most browsers allow you to refuse or delete cookies. Doing so will not affect your ability to use this website.