Sometimes a situation does not resolve through explanation or discussion and requires a more direct response. A decision may have been made and maintained, or a public body may not be acting in accordance with its obligations.
This route is for situations where there is already a clear issue and the focus shifts from understanding the position to addressing it.
This kind of work may be appropriate if:
What this usually involves
Dispute work focuses on engaging directly with the decision or position that has been taken.
This involves identifying the precise decision, act, or omission in issue, analysing the legal and factual framework that applies, and setting out clearly where the position cannot be sustained.
The work is structured so that, if necessary, it can support formal challenge. This means the reasoning, evidence, and chronology are developed in a way that can be relied on beyond initial correspondence.
The aim is to bring the situation back within a lawful and properly reasoned framework, whether through reconsideration or, where necessary, escalation.
How this approach works
The approach is structured and deliberate. Not every situation requires escalation, but where it does, it is important that it is undertaken properly and at the right point.
Work typically begins with clear and focused correspondence, setting out the position and identifying what is required to resolve the issue.
If the situation does not resolve, the approach can move forward in a controlled way. This may include further structured representations, engagement with decision-makers, or preparation for formal proceedings where necessary.
The emphasis is on taking steps that are proportionate, effective, and capable of progressing the situation, rather than escalating for its own sake.
Examples of disputes we handle
A local authority or NHS body has refused or reduced care or funding, and the decision has been maintained despite representations. The issue is not simply whether the decision was made, but whether it can be sustained given the person's needs and the applicable framework.
A public body has failed to carry out the assessments or processes that the law requires, or has conducted them in a way that does not meet the required standard. The dispute is not about the outcome alone, but about whether the correct process was followed.
A dispute between individuals, families, professionals, or organisations has continued without resolution. The situation requires structured engagement to identify the core issues, establish the legal position of each party, and determine the appropriate way forward.
How this work is usually structured
Defined issue
The dispute is focused on a specific decision or position. The scope of the work is identified clearly at the outset.
Agreed fee
Fees are agreed in advance for defined stages of work, so you can assess proportionality before proceeding at each step.
Escalation where needed
The approach can develop if the situation requires it. Where further steps are needed, that will be discussed and agreed before they are taken.
What this can lead to
This work may lead to a decision being reconsidered, a position being changed, or a matter being resolved through structured engagement.
Where formal proceedings are required, we will say so and assist in progressing the matter to the appropriate next stage.
If a situation has reached the point where it needs to be addressed directly, you can get in touch.
Discuss a dispute →